Privacy Policy

Effective Date: October 26, 2023

Welcome to calmwater.xyz. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how calmwater.xyz ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website https://calmwater.xyz (the "Site") and use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

1. Information Collection

We collect several types of information from and about users of our Site, including:

1.1 Personal Information You Provide

This is information that you voluntarily provide to us which identifies you personally. It may include:

• Contact Data: Such as your name, email address, and phone number when you contact us via forms, email, or subscribe to newsletters.
• Account Data: If you create an account, we collect your username, password, and other registration details.
• Communication Data: Records of your correspondence with us, including support requests and feedback.
• Transaction Data: If you make a purchase, we collect billing information, payment details, and transaction history. (Note: We use third-party payment processors and do not store full credit card numbers on our servers).

1.2 Information Collected Automatically

As you navigate through the Site, we may use automatic data collection technologies to collect certain information, including:

• Usage Data: Details of your visits to our Site, including traffic data, location data, logs, and other communication data.
• Device Information: Information about your computer, device, and internet connection, including your IP address, operating system, browser type, and device identifiers.
• Location Data: Approximate geographic location derived from your IP address.

1.3 Information from Third Parties

We may receive information about you from third-party services, such as analytics providers (like Google Analytics) or social media platforms, if you interact with our content on those platforms or use their features to log in to our Site.

2. Use of Information

We use the information we collect for various business purposes, including:

• To Provide and Maintain Our Services: To operate, maintain, and improve the functionality of our Site and services.
• To Communicate with You: To respond to your inquiries, provide customer support, send administrative information (like updates to our policies), and, with your consent, send marketing communications.
• To Process Transactions: To fulfill orders, process payments, and send related transaction confirmations.
• To Personalize Your Experience: To tailor content, product offerings, and recommendations to your interests.
• For Analytics and Research: To understand how our Site is used, analyze trends, monitor performance, and gather demographic information to improve our services.
• For Security and Fraud Prevention: To protect the security and integrity of our Site, detect and prevent fraud, and comply with legal obligations.

We will not use your personal information for purposes incompatible with those described in this Privacy Policy without notifying you and, where required, obtaining your consent.

3. Data Protection and Security

We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

3.1 Security Measures

Our security measures include:

• Encryption of data in transit using Secure Socket Layer (SSL) technology.
• Regular security assessments and vulnerability scanning.
• Access controls to restrict access to personal information to authorized personnel only.
• Regular review of our data collection, storage, and processing practices.

3.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods are determined based on the type of data collected and the purpose for its collection.

3.3 Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics, email delivery), under contractual obligations of confidentiality.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: For any other purpose disclosed by us when you provide the information, with your explicit consent.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience and analyze Site traffic.

4.1 What Are Cookies?

Cookies are small data files placed on your device. They help us remember your preferences, understand how you use our Site, and serve relevant advertisements.

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function and cannot be switched off.
• Performance/Analytics Cookies: Allow us to count visits and traffic sources to measure and improve Site performance.
• Functionality Cookies: Enable enhanced functionality and personalization (like remembering your language preference).
• Targeting/Advertising Cookies: Set by our advertising partners to build a profile of your interests and show you relevant ads on other sites.